Initiated a User Centric Culture  within the product team and managed the re-design of the AIOps-ready IT monitoring platform [2018-2021]

My role I started as a speaker/trainer, then was hired as a lead UX researcher, then a lead UX designer and strategist.
I earned this client trust through a long term relationship that allowed my role to evolve as UX designer, following their maturity, growth and needs. I went from solo consulting for them to helping them integrating several designers among  their product team.

(Unexpected) Challenges 

• Technical debts: to find a way to improve the UX design and implement new components or screens step by steps without redesigning everything. I was aksked not to interfere with the end-users daily uses and habits to much. Consequently prioritization not only required my UX &UI expertises BUT flexibility to take into account the technical roadmap and its dependencies first. What I learned : It is much easier to make a screen and navigation look good when you can change everything at once... Progressive UX is a challenge that requires open mindness, forward thinking, negotiation skills and patience!

Jobs done:

• Led the 1st UX research for Centreon to identify the real end-users' personae, their pain points and expectations, in order to organise the UX roadmap. First need, was to answer this question; "What do you start with when asked to re-design a 10 years old products that was built by adding features without deleting anything ever?"
• Led the revamping of the product in order to launch the SaaS release and their 1st mobile app

• Advised on the "Try and buy" about the on-boarding strategy by animating UX workshops and doing user testing to harmonize the various touch-points for buyers (and not users). Made recommendations for the SaaS launch (new website mock ups, emailing templates, desktop app & mobile app minor improvements for consistency).

• Acculturated through training and  lightening speechs: The UX design  foundations, Usability standards (Bastien & Scapin),...
• Settled the role of the 1st UX designer for internal recruitment
• Helped on the product team organization

Outcomes and results:

• Improved the user experience with better ergonomics and more guidance allowing more downloads for the plateform
• Optimised the workload (from UX to design system for developers) reducing the product delivery time
• Homogenised and standardise UI / UX components
• Settled sustainably a Culture of UX at Centreon, allowing it to be a decision enabler